Actuarial Insights from Toronto

For The Actuary Canada’s December issue, I am pleased to share the story of Lan Tong, FSA, FCIA, whose life journey has taken her from Vietnam to Toronto.

For Lan, early challenges taught her the values of perseverance, adaptability, and sacrifice—all of which have shaped her actuarial and life journeys. In this Q&A, she details those journeys, which have led her to her current role as Director of Product Training of AXIS^TM Actuarial System at Moody’s.

Before diving into the questions, I wanted to share advice from Lan for those considering or just starting out in the actuarial profession: “Let curiosity guide you. Sometimes a single conversation can open doors you never knew existed.”

Tell us about your journey from Vietnam and how that has shaped your life and career.

Lan Tong: My journey began in South Vietnam in June 1979, where my family and I boarded a crowded 30-foot fishing boat with over 300 others, fleeing Communist rule. The voyage was harrowing—pirates boarded our vessel intending to rob us, but a sudden storm turned them into unexpected rescuers. They brought us to a refugee camp in Malaysia. I left behind friends and familiarity, not knowing if I’d ever see them again.

When we arrived in Canada, I spoke only Vietnamese and some French. English was my third language, and I could barely manage “Hello,” “How are you?” and “My name is Lan Tong.” I had to retake the final year of high school to earn the necessary credits and pass a written English fluency test to enter university. These early challenges taught me the value of perseverance, adaptability and sacrifice—qualities that have shaped every step of my actuarial journey, and my life as a person.

Video Exclusive: Lan Talks About Her Career in the Actuarial Profession

How did you learn about the actuarial career path, and what led you to pursue it?

Lan: I discovered actuarial science during my first year at the University of Western Ontario on a cold winter evening, when a classmate invited me to an “Actuarial Open House” on campus. I had never heard of the profession before, but a professor and an actuary described it as a rewarding path for those who love math. That moment sparked my curiosity and determination.

I enrolled in the four-year program, which was part of the statistics department at the time, and began my exam journey while working in restaurants to support my education. Both the professor and the actuary I met that evening became my mentors for the next three years. I’m forever grateful for that chance encounter—it changed the course of my life.

Please provide a quick biography on your actuarial background and current role.

Lan: After passing my first three exams, I began my career at Aetna in Toronto, and later spent 14 years at Zurich Canada. I earned my FSA and FCIA in 2005. Today, I serve as Director of Product Training of AXISTM Actuarial System at Moody’s. My role centers on educating and empowering actuaries around the world. Whether you’re just starting out or have decades of experience, continuous learning and sharing knowledge are essential to growth.

Tell us about your journey through the FSA experience. Do you have any advice for candidates?

Lan: My FSA journey was truly a marathon. It began in my third year of university and concluded when my third child was eight years old. Along the way, I paused my exams for a full decade to raise my three young children. Despite the long break, I never gave up on my goal of attaining Fellowship.

Support from family and friends was vital. Their encouragement helped me persevere through the toughest moments. I still remember the overwhelming joy and relief when I received at the result of my final exam—it was a moment of triumph after years of dedication.

One of the greatest blessings in my career has been witnessing that same joy in new fellows at the Fellowship Admission Course (FAC). None was more meaningful than this past June, when my first son earned his FSA. Sharing that milestone with him was a full-circle moment, a reminder that perseverance and hope truly cascade from generation to generation.

My advice: Persevere, be patient and celebrate every milestone—no matter how small. Fellowship is more than a designation; it’s a symbol of resilience, growth and the impact you can make on others. Your journey will inspire those who follow.

You mention that the growth of the profession is exciting to you, particularly in developing countries. Where does this passion come from?

Lan: Having grown up in a developing country, I’ve seen how education and professional opportunities can transform lives. Actuarial science plays a vital role in improving financial security and well-being. Sharing this knowledge globally is deeply meaningful to me. I’m passionate about promoting actuarial education and would love to meet an actuary from every corner of the world.

You have experience working in different countries. Tell us about your first trip to Southeast Asia and anything that sticks out in your memory about that trip or subsequent ones.

Lan: In 2006, growing demand from our Asia-based users gave me the opportunity to return to Asia. My first training trip was a whirlwind—five weeks of daily sessions across Hong Kong, Malaysia, Singapore and the Philippines. I trained during the week and traveled on weekends. I also returned to Vietnam and reunited with childhood friends after 20 years, making the trip especially emotional and memorable.

Years later, I returned to Vietnam for another training session. The class was thrilled to learn that their trainer “was one of them.” One student told me, “You are my inspiration. I want to be just like you.” That moment reminded me of the teachers and mentors who inspired me—and the importance of paying it forward.

In Japan, I worked closely with translators and learned to adjust my teaching style. I once realized a translator was shadowing me around the room, listening to every conversation. From then on, I stayed near the front to make it easier for them. In Korea, I followed social cues for bowing, and the formalities melted away at the karaoke bar when the chief actuary took the stage, singing and dancing.

These experiences taught me the value of cultural understanding and the joy of inspiring others. The world is full of connections and lessons—especially for those willing to embrace them.

What challenges have you faced in your current position as director of product training with GGY AXIS–Moody’s, and how have you overcome them?

Lan: Adapting training for diverse cultures and languages is a constant challenge. In Japan, I collaborated closely with translators. In Korea, I navigated social customs. In Hong Kong and other Asian countries, I learned to hand materials with two hands and a light bow. In the Caribbean, I embraced the “don’t-worry-be-happy” mindset.

Communication and patience are essential. Flexibility and empathy are must-haves. I’ve learned to adjust to later start times, longer lunches, and varying levels of engagement. Reading facial expressions and managing diverse groups has helped me become a more effective trainer.

How has the demand for actuarial modeling in Southeast Asia changed over the years?

Lan: Demand has grown rapidly. More local companies are seeking advanced modeling and managed services. As education and living standards rise, the profession is gaining recognition. International initiatives from the SOA have helped foster growth and support the development of local actuaries. I’m encouraged by the increasing number of candidates from Asia—it’s a sign of a thriving profession.

How has technology impacted actuaries in Southeast Asia?

Lan: Technology has transformed actuarial work, making it more efficient and sophisticated. Implementing third-party software like AXIS has enabled companies to manage increasingly complex products and regulatory requirements. Staying current with technology is essential for actuaries everywhere.

What future trends do you expect to shape actuarial work in Southeast Asia, in particular, and the required skillset?

Lan: I expect continued growth in product complexity, data analytics and automation—similar to trends in North America and Europe. Regulatory demands will increase, and actuaries will need strong technical skills, adaptability and effective communication. Lifelong learning will be key.

What advice would you give young actuaries seeking to build a global career?

Lan: Be open to new experiences and cultures. Take every opportunity to learn—through travel, training or collaboration. Perseverance and adaptability are your greatest assets. Don’t be afraid to step outside your comfort zone; global exposure will enrich your career and your life.

The journey to Fellowship is challenging, but it is all worth it. The perseverance will not only shape our careers but also inspire those who follow. Keep striving, keep learning, and never lose sight of the impact we can make—locally and globally.

What do you enjoy doing in your free time outside of work?

Lan: I value time with loved ones, enjoy dancing, staying active, traveling, and exploring new cultures. Sharing my professional experiences and inspiring others is deeply rewarding.

Statements of fact and opinions expressed herein are those of the individual authors and are not necessarily those of the Society of Actuaries or the respective authors’ employers.

Copyright © 2025 by the Society of Actuaries, Chicago, Illinois.